1. introduction
1.1 This website www.racehall.com is owned and operated by Racehall A/S. When you visit our website or our address, we collect information about you as described in this privacy policy.
1.2 We process all personal data in accordance with applicable law.
2. Booking etc.
2.1 We process your personal data to the extent that you enter, send or otherwise voluntarily provide us with your data through our contact form or bookings.
2.2 When you send us an email, we process your data to the extent necessary to fulfill your requests, questions or other inquiries.
2.3 When you make a booking, we collect your name, telephone number, e-mail address, number of people to whom the booking relates and possibly your company name. This information is necessary for us to be able to create your booking and enter into an agreement with you about the event, including sending you a confirmation of the booking and any follow-up on your booking status. We store your booking information until 36 months after the event has been completed.
2.1 To read more about the booking conditions, click here.
2.2 We use a number of cookies on our website to improve our services. You can read more about this in our Cookie Policy further down the page.
3 Registration
3.1 When you arrive, we collect the following identification information about you for track safety purposes:
a) Name
b) Birthday (minimum age limit 16)
c) Photo ID
3.2 In addition, you can voluntarily provide your email address if you wish to receive your driving times by email. We will also use your email for marketing our occasional offers and events, unless you have opted out.
3.3 You can also provide your phone number and postal code voluntarily. We only use your phone number to be able to contact you in case we need it. Your postal code is only used for anonymous statistics to help us improve our services.
4. Driver’s License
4.1 As a regular service, you will be created in our Driver’s License database, which contains your profile data, including your picture (you decide whether you want to use your profile picture from Facebook or whether you want to have a picture taken on our webcam).
4.2 You will be provided with a Driver’s License, which you can check in with on your future visits. It is also through the Driver’s License that you have the option to switch from standard maps to
4.3 Your Driver’s License Profile contains your registration data (as described in section 3) and your history, including all your previous driving times. This way you can see if you are improving from time to time and you do not need to check in and fill out the disclaimer on your subsequent visits. Your purchase of “ten-trip passes” or similar discount schemes are also stored on your profile. Finally, our staff can give you a note on your profile for track safety reasons. Notes can be both positive and negative depending on your behavior on the track, e.g. “practiced”, “fast” or “a danger to others”.
4.4 We will keep your Driver’s License profile until your 80th birthday (automatic deletion linked to your birthday) or at your earlier request, subject to section 4.5.
4.5 We will not delete your data for the first 3 years due to our legitimate interest in being able to document your signature on the disclaimer. It is our responsibility to obtain your signature for this, so that we cannot later be faced with claims if damage has occurred. If we become aware that you have been injured while driving, our storage of your liability waiver will be extended to 15 years for our documentation and protection against any legal claims in connection with the incident.
5. Day license
5.1 If you are part of a large company, e.g. in connection with single company events, you will typically drive with us on a day license and you will therefore not be registered in the Driver’s License database. In that case, we will store your registration information and disclaimer in the same way as described in section 4.5.
6. Payment and billing information
6.1 We process your payment information in connection with payment, and we store it for 5 years after the transaction in accordance with the Danish Bookkeeping Act.
6.2 If you have purchased a gift card, we will store the data until 5 years after the gift card has been redeemed, as a result of section 6.1.
7. CCTV
7.1 We have installed CCTV at the address for crime prevention purposes.
7.2 All video material is used and stored in accordance with current legislation in the area, which prescribes deletion within 30 days, unless the recordings are to be used as documentation in a dispute. If the recordings are used in a criminal case, they are passed on to the police for further processing.
8. Sharing of data
8.1 We use data processors for the provision of our services, including for example the supplier of our IT systems (booking and Driver’s License). Our data processors are subject to our explicit instructions and we have a written agreement with all our data processors which ensures that your data is stored securely and complies with legal requirements.
8.2 We will not disclose your personal data to others unless it is strictly necessary according to law or to fulfill the agreement with you, see section 8.3.
8.3 If you book time at Sallie’s Race Lounge, Gastro Hall or Skiarena, we pass on your booking information to the companies that provide these services. According to our agreement with these companies to operate under the same roof, they do not use your information for any purpose other than to complete your booking and order.
9. Security measures
9.1 Your personal information is protected against unauthorized access by means of access login, firewall and antivirus. Only relevant employees have access to the systems.
10. Your rights
10.1 You are welcome to gain insight into the information we process about you, and to update, correct or delete information. All such requests must be made in writing by e-mail to [email protected].
10.2 If you wish to complain about our processing of your data, please contact us first. If we cannot help you, you can complain to the Danish Data Protection Agency.